Exchanges and Returns Policy
Effective Date: September 23,2023
1. Introduction
At EARTH WEAVERS, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to exchange or return a product. This policy outlines our procedures for exchanges and returns to ensure a smooth and hassle-free experience.
2. Eligibility for Exchanges and Returns
-Exchanges: We offer exchanges on products that are defective or damaged upon receipt or if you receive the wrong item. To be eligible for an exchange, please notify us within 7 days of receiving your order. The product must be unused, in its original packaging, and in the same condition as when you received it.
-Returns: If you're not satisfied with your purchase, you may return it for a refund or store credit, subject to the conditions below. To be eligible for a return, please notify us within 7 days of receiving your order. The product must be unused, in its original packaging, and in the same condition as when you received it.
3. Non-Eligible Items
The following items are not eligible for exchanges or returns:
-Personalized or customized products: Products that have been personalized or customized with your specific requirements cannot be returned or exchanged unless they are defective or damaged upon receipt.
4. Exchange and Return Process
To request an exchange or return, please follow these steps:
-Contact our customer service team at [email protected] to initiate the process and receive a Return Merchandise Authorization (RMA) number.
-Pack the item securely in its original packaging, including all accessories and documents that were included with the product.
-Clearly mark the RMA number on the outside of the package.
-Ship the item to the address provided by our customer service team. You are responsible for the return shipping costs.
-Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
5. Refund or Store Credit
-Exchanges: If your exchange is approved, we will ship the replacement item to you at no additional cost. If the item is no longer in stock, you will have the option to receive a store credit or a refund.
-Returns: If your return is approved, you may choose to receive a refund to your original payment method or store credit. Refunds will be processed within 2 days of receiving the returned item. Store credits will be issued promptly and can be used for future purchases on our website.
6. Shipping Charges
Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defect, damage, or an error on our part.
7. Contact Us
If you have any questions or need assistance with the exchange or return process, please contact our customer service team at [email protected].
We reserve the right to update or modify this Exchanges and Returns Policy at any time. Any changes will be reflected in the "Effective Date" at the beginning of this policy.
Thank you for shopping with us. Your satisfaction is our priority, and we appreciate your business.